Support

Help for Velvet Alarm on iPhone and Apple Watch. Until the update that renames it, the app shows its old name, Wristwake, on your devices.

Anything not covered here? Email support@velvetalarm.com. Please mention your iPhone and Apple Watch models and what happened.

What you need

An iPhone 11 or later, or iPhone SE (2nd generation) or later, with iOS 26 or later.
To be woken as you stir: Apple Watch Series 6 or later, SE (2nd generation) or later, or any Ultra, with watchOS 26 or later, paired with that iPhone, with Velvet Alarm on it, worn to sleep.
Without a Watch, Velvet Alarm is a plain, reliable iPhone alarm.

Velvet Alarm is made for iPhone and Apple Watch. It isn’t designed for iPad or Mac, and waking you early needs an Apple Watch paired with an iPhone.

How the early wake works

Set your alarm time and turn on “Wake me a little earlier if I’m stirring”. Choose how early you may be woken: up to 15 or 30 minutes before (in the Settings tab, or behind the gear on your Watch).
In those last minutes, your Watch senses wrist movement, and heart rate when it has a reading. When you start to stir, it taps your wrist. Your iPhone stays quiet unless you turn on “Also ring my iPhone at the early tap”.
Not stirring? Your iPhone rings at the time you chose. Velvet Alarm can only wake you earlier, never later.
Slept through it? Your iPhone repeats 2 and 5 minutes later. This needs notifications on.
Stop on either device stops the alarm everywhere.

Every night

Set the alarm on your iPhone or your Watch.
Then open Velvet Alarm on your Watch once before you sleep. The Watch can only prepare its wake session while the app is on screen. Until then, your iPhone reminds you to open the app on your Watch and simply rings at your time.
An optional bedtime reminder in Settings helps you remember.

Keep your Watch on and charged

Wear your Watch to bed with enough charge for the night.
If its battery gets critically low, the Watch stops sensing to save power. Your iPhone still rings at your time.
If the Watch is off, off your wrist or out of range, your iPhone alarm is already set and still rings.

Plans and purchases

Try everything free for 7 days with Monthly or Yearly. After the trial, the subscription renews unless you cancel at least 24 hours before it ends.
Or unlock Velvet Alarm forever with a single in-app purchase, “Unlock forever”.
An alarm you’ve already set always rings.
Prices vary by country, and the App Store shows yours before you buy.
Manage or cancel a subscription in Settings › your name › Subscriptions on your iPhone.

Restore a purchase

Open the Settings tab and tap Restore Purchases (it is also on the unlock screen). Use the same Apple Account you bought with. Refunds are handled by Apple at reportaproblem.apple.com.

Something isn’t working

The Watch doesn’t show your alarm: on your iPhone, open Settings in Velvet Alarm and tap “Send alarm to Watch again”.
The alarm can’t ring: alarms may be turned off for the app. Turn them on in Settings › Apps › Velvet Alarm.
No repeats after a missed alarm: turn on notifications for the app in the same place.
Waking early says “Needs an Apple Watch”: pair a Watch and install Velvet Alarm on it. Until then, your iPhone rings at your time.

Legal notice for customers in Japan

Information required by Japan’s Act on Specified Commercial Transactions (特定商取引法に基づく表記) for purchases made in the app through the App Store.

Seller: Sebastian Škoić s.p.
Address: Šturmova ulica 7A, Ljubljana, Slovenia
Contact: support@velvetalarm.com. A phone number is provided without delay on request.
Price: the amount shown on the purchase screen in the app, consumption tax included. Internet connection charges are your own.
Payment: charged by Apple to your Apple Account when you confirm the purchase. Monthly and Yearly are charged when the free trial ends, then renew automatically every month or year until you cancel. Unlock forever is charged once.
Delivery: the purchase is available as soon as it is complete.
Cancellation and refunds: digital purchases can’t be returned. You can cancel a subscription in your Apple Account settings at any time, up to 24 hours before the current period ends; it then stays available until the end of the period already paid for. Refund requests are handled by Apple at reportaproblem.apple.com.
Requirements: iOS 26 or later; waking as you stir also needs an Apple Watch with watchOS 26 or later.

Good to know

Velvet Alarm is an alarm clock. It does not diagnose, treat or monitor any medical condition. Your data stays on your iPhone and Watch: see the Privacy Policy.